Terms and Conditions

LAST UPDATED: ON APRIL 2024

PLEASE READ THESE WEBSITE TERMS OF USE CAREFULLY BEFORE USING THIS SITE

WHO WE ARE AND HOW TO CONTACT US

https://dlocal.com/, is a site operated by the DLocal Group (“we” or “us”). The DLocal group has the following EEA and UK based companies: (i) Dlocal Limited of Tower Business Centre, 2nd Floor, Tower Street, Swatar, BKR 4013, Malta, registered in Malta under company number C77538; (ii) DLocal LLP of 4 King’s Bench Walk, London EC4Y 7DL, United Kingdom, registered in England and Wales under company number OC413287; and (iii) DLocal Corp LLP of 4 King’s Bench Walk, London EC4Y 7DL, United Kingdom registered in England and Wales under company number OC424978 (jointly “we”, “us” “our” or “DLocal”).

To contact us, please email marketing@dlocal.com.

Dlocal LLP (Company Number OC413287) is a limited liability partnership incorporated in England and Wales. DLocal Ltd (Firm Reference Number C77538) is authorised by the Malta Financial Services Authority under the Financial Institutions Act for the issuance of electronic money and the provision of payment services. Dlocal Corp LLP is registered as a Money Service Business (MSB) with FinCEN under MSB Registration Numbers 31000110878468 and 31000150937654. Dlocal Corp LLP acts as agent of e-commerce merchants based in the USA, and collects payments from end users based in Emerging Markets, on behalf of the merchants.

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

This site is for business use only. To the maximum extent permitted by law, any statutory consumer guarantees or legislation intended to protect non-business consumers in any jurisdiction does not apply.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

• Our Privacy Notice
• Our Cookie Policy, which sets out information about the cookies on our site.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

You must keep your account details safe

By accessing and using dLocal’s services online you acknowledge and agree that the security and access management of the system is your sole responsibility. This includes, but is not limited to, the creation, maintenance, and management of users and passwords, as well as implementing appropriate security measures to protect your accounts and the information contained within our systems.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

You agree to indemnify and hold harmless dLocal, its affiliates, officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees arising as a result of your management of dLocal services accesses and credentials, your failure to establish and maintain adequate password strength and security levels, or any unauthorized access, use, alteration, or destruction of information related to your account or the dashboard system, resulting from your actions or inactions.

By using dLocal systems, you acknowledge that you have read, understood, and agreed to the terms of this disclaimer.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at security@dlocal.com

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. We shall maintain all rights, title and interest in and to all our respective patents, inventions, trademarks, domain names, trade secrets, know?how and any other intellectual property and/or proprietary rights. DLocal, DLocal Payins, DLocal Payouts and our other product and service names and logos used or displayed in connection with the site are our registered or unregistered trademarks.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organization to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a license to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
If you are unsure of the legality of your use of the material on this website, you should contact legal@dlocal.com

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We welcome any information regarding inaccuracies or faults on the site; such information should be e-mailed at marketing@dlocal.com. We will attempt to correct any inaccuracies or faults notified to us as soon as we reasonably can.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.

Our responsibility for loss or damage suffered by you

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Exclusions:

• This site, content and services are supplied to you on an ‘as is’ basis. We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it including, without limitation, regarding their satisfactory quality, fitness for a particular purpose, reliability, timeliness, accuracy, completeness, security or that they are free from error.
• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.
  • In particular, we will not be liable for:
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.v

How we may use your personal information

We will only use your personal information as set out in our Privacy Notice.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact marketing@dlocal.com.

Acceptable use

You may use our site only for lawful purposes. You may not use our site:

• In any way that breaches any applicable local, national or international law or regulation.
• In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
• For the purpose of harming or attempting to harm minors in any way.
• To bully, insult, intimidate or humiliate any person.
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

• Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of our provisions of regarding terms of website use and Content Standards.
• Not to access without authority, interfere with, damage or disrupt:
  • any part of our site;
  • any equipment or network on which our site is stored;
  • any software used in the provision of our site; or
  • any equipment or network or software owned or used by any third party.

Breach of acceptable use

When we consider that a breach of this Acceptable Use has occurred, we may take such action as we deem appropriate.
We exclude our liability for all action we may take in response to breaches of this acceptable use policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.

Which country’s laws apply to any disputes?

If you are a UK business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
If you are a business established in the EU or in any location other than the UK, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are to the maximum extent permitted by applicable law, governed by the Laws of the Republic Of Malta, and all disputes are subject to the exclusive jurisdiction of the Courts of Justice Of Malta.

Our trademarks are registered

You are not permitted to use any of our trademarks without our prior written approval, unless they are part of material you are using as permitted under How You May Use Material On Our Site above.