Transactional
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You can get in touch with dLocal's sales team through the following link: https://www.dlocal.com/contact-sales/
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To provide you with the best service and the most appropriate payment processing solutions, our team will need the following information to proceed with your onboarding:
What is your current volume (USD/month) by country? And what volume do you anticipate processing through dLocal?
What need are you looking to address, and/or which dLocal solution are you interested in?
In which country or countries is the company's legal representation located?
Please list the countries in which you are interested in processing payments. -
Once you have sent through the necessary information, our team will schedule a call with you.
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Our team collaborates with you to create a commercial agreement tailored to your business needs. Please reach out to dLocal Sales to get started.
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Every business has different needs and payment solutions. You can get in touch with dLocal's sales team through the following link, and we will be able to assist from there.
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After gathering all necessary details, dLocal will provide a custom pricing proposal that aligns with the specific payment flows, target markets, and payment solutions your business is seeking.
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When dLocal receives the required information, the team will prepare a personalized quote, taking into account the payment flows, regions, and options your business is interested in using.
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Find all the information you need to start using dLocal products with our API here: https://docs.dlocal.com/docs/get-started
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Integration involves connecting with dLocal's API, setting up payment flows, and testing configurations. Our integration team will guide you through each step.
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You’ll need to provide company details, business registration documents, and identification for KYC compliance. Our team will confirm specifics during onboarding.
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Use our testing environment to ensure all API calls are functioning as expected. Contact technical support for guidance on testing and validation.
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Requirements are different depending on the entity type, industry and country.
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Complete the KYC process by submitting required documents through your Merchant Dashboard or directly to our compliance team.
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Each region and territory has its own regulations with regard to cross-border payments. dLocal assists with this through our Merchant of Record (MoR) Model.
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dLocal's team of country-specific experts will assist your business with all local laws and regulatory-related compliance.
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All prospective customers will be subject to KYC/CDD following a risk-based approach. dLocal's compliance function will be responsible for assessing customer’s risk and facilitating customer onboarding, consistent with the required approvals.
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You can make contact with the dLocal support team through your Merchant Dashboard. Find more information here.
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You can make contact with your designated dLocal point of contact(s), or get in touch through the Merchant Dashboard.
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Track the status of transactions through your Merchant Dashboard in the Balance Report. We also support a status lookup API https://docs.dlocal.com/api-documentation/payins-api-reference/orders
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You can make contact with your designated dLocal point of contact(s), or get in touch through the Merchant Dashboard.
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dLocal offers a dedicated support team for critical issues. Access support via your Merchant Dashboard or contact your account manager.
