Customer Complaint Policy

dLocal is committed to providing excellent service to its customers. If at any time you have a concern you would like us to address, please contact our representative listed below using any of the following methods:

Correspondence Address: 981, Mission Street, San Francisco, CA94103, USA
Email address[email protected]
Telephone Number:

  • Brasil: 0-800-591-2085
  • Colombia: 01800-518-9196
  • Chile: (800) 800-914-281
  • Mexico: 01-800-099-0520
  • Peru: 0800-78191


In your request for assistance, please include the following information:

  • Name of Individual Making the Request
  • Company Name (if applicable)
  • dLocal Merchant ID (if applicable)
  • Detailed Description of the Issue, Concern or Complaint
  • Description of any Efforts Already Made to Resolve the Issue, Concern or Complaint
  • Your Contact Information
  • Preferred Method of Contact for a Response

We appreciate your business and the trust you have placed in dLocal and look forward to resolving your concern.