Customer Complaint Policy
dLocal is committed to providing excellent service to its customers. If at any time you have a concern you would like us to address, please contact our representative listed below using any of the following methods:
Correspondence Address: 981, Mission Street, San Francisco, CA94103, USA
Email address: [email protected]
Telephone Number:
- Brasil: 0-800-591-2085
- Colombia: 01800-518-9196
- Chile: (800) 800-914-281
- Mexico: 01-800-099-0520
- Peru: 0800-78191
In your request for assistance, please include the following information:
- Name of Individual Making the Request
- Company Name (if applicable)
- dLocal Merchant ID (if applicable)
- Detailed Description of the Issue, Concern or Complaint
- Description of any Efforts Already Made to Resolve the Issue, Concern or Complaint
- Your Contact Information
- Preferred Method of Contact for a Response
We appreciate your business and the trust you have placed in dLocal and look forward to resolving your concern.