Customer Complaint Policy

Last Update: September 2023

dLocal is committed to providing excellent service to its customers. dLocal provides services to companies that do not have consumer status. Therefore, it is not engaged in a consumer relationship, as it does not directly provide products or services to consumers and is not responsible for shipments, products, or the delivery of services.

If at any time you have a payment-related concern that you would like us to address, please contact our representative listed below using any of the following methods:

Correspondence Address: Luis Bonavita, 1294 (offices 1531&1631), World Trade Centre Free Zone, Montevideo, 11300, Uruguay

Contact channel for End-Users: support.dlocal.com

Telephone Numbers:

• Colombia: +57 15 141 262
• Chile: +56 233 045 250
• Mexico: +52 5 568 269 763
• Peru: +51 17 086 947
• USA: +14158775530
• Argentina: +54 1139884092
• Uruguay: +598 29045682
• Brazil: +55 2120180157

In your request for assistance, please include the following information:

• Name of Individual Making the Request
• Company Name (if applicable)
• dLocal Merchant ID (if applicable)
• Detailed Description of the Issue, Concern or Complaint
• Description of any Efforts Already Made to Resolve the Issue, Concern or Complaint
• Your Contact Information
• Preferred Method of Contact for a Response

We appreciate your business and the trust you have placed in dLocal and look forward to resolving your concern.