dLocal Appoints Pedro Arnt as Co-Chief Executive Officer alongside Sebastián Kanovich
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Solutions

  • Payins

    All-in-one payment process for global enterprises, to offer customers in emerging markets a seamless and secure payment experience.

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  • Payouts

    Pay your staff, customers, and partners in the currency of their choice. dLocal's Payouts enhances customer satisfaction and streamlines your payment process.

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  • dLocal for Platforms

    Handling payins and payouts in local currency through a quick integration.

  • Local Issuing

    Connect with billions of underserved emerging market consumers.

  • Defense Suite

    Real-time monitoring, chargeback management tools, dispute resolution services, and data analytics.

  • Invoice Collection

    Receive payments in your customer's local currency.

Coverage

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Resources

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    dLocal's latest announcements

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Customer Complaint Policy

Last Update: September 2023

dLocal is committed to providing excellent service to its customers. dLocal provides services to companies that do not have consumer status. Therefore, it is not engaged in a consumer relationship, as it does not directly provide products or services to consumers and is not responsible for shipments, products, or the delivery of services.

If at any time you have a payment-related concern that you would like us to address, please contact our representative listed below using any of the following methods:

Correspondence Address: Luis Bonavita, 1294 (offices 1531&1631), World Trade Centre Free Zone, Montevideo, 11300, Uruguay

Contact channel for End-Users: support.dlocal.com

Telephone Numbers:

  • Colombia: +57 15 141 262
  • Chile: +56 233 045 250
  • Mexico: +52 5 568 269 763
  • Peru: +51 17 086 947
  • USA: +14158775530
  • Argentina: +54 1139884092
  • Uruguay: +598 29045682
  • Brazil: +55 2120180157

In your request for assistance, please include the following information:

  • Name of Individual Making the Request
  • Company Name (if applicable)
  • dLocal Merchant ID (if applicable)
  • Detailed Description of the Issue, Concern or Complaint
  • Description of any Efforts Already Made to Resolve the Issue, Concern or Complaint
  • Your Contact Information
  • Preferred Method of Contact for a Response

We appreciate your business and the trust you have placed in dLocal and look forward to resolving your concern.

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© 2023 DLOCAL. ALL RIGHTS RESERVED

Dlocal LLP (Company Number UK OC413287) is a limited liability partnership incorporated in England and Wales. DLocal Limited (Company Registration Number C77538) is authorised by the Malta Financial Services Authority under the Financial Institutions Act for the issuance of electronic money and the provision of payment services. Dlocal Corp LLP (Company Number UK OC 424987) is registered as a Money Service Business (MSB) with Financial Crime Enforcement Network in United States of America (USA) under MSB Registration Numbers 31000193620515. Dlocal Corp LLP acts as agent of e-commerce merchants based in the USA, and collects payments from end users based in emerging markets, on behalf of the merchants.

Legal: legal_india@dlocal.com

Legal: zsong@dlocal.com

A DLOCAL informa que não realiza qualquer contato por meio do WhatsApp, sendo que seus canais oficiais são os seguintes:
E-mail: direct@dlocal.com;
FAQ: https://support.dlocal.com/portal/pt-br/kb/faq;
Endereço: Avenida Paulista, n° 1374, 11° andar, CEP 01310-100, Bela Vista, São Paulo/SP.

  • OUVIDORIA

    Das 13h as 17h de segunda a sexta-feira, exceto feriado.

    0800 575 0085

    ouvidoria@dlocal.com