Transforming airline payments in Latin America: and dLocal

How GOL and dLocal are changing the airline industry in Latin America through seamless, localized payment solutions.

Transforming airline payments in Latin America: [REPLACE_TEXT] <strong>and dLocal</strong>

GOL Linhas Aéreas, Brazil’s largest airline, has partnered with dLocal to overcome payment barriers in Latin America, focusing on Colombia and Uruguay. By integrating dLocal’s localized payment solutions, GOL enables its customers to complete transactions using trusted local payment methods, such as local debit and credit cards. This collaboration is driving a more accessible, user-friendly digital payment experience, allowing GOL to cater to the unique needs of these markets while reducing payment failures and improving customer satisfaction.

Expansion

Expanding seamless digital payments in the airline industry

GOL Linhas Aéreas faced challenges in ensuring smooth payment processing for its customers in Latin America, particularly in markets like Colombia and Uruguay, where access to international credit cards is limited. To address this, GOL partnered with dLocal, an expert in localized payments across emerging markets.

Through this strategic collaboration, GOL integrated various local payment options into its system, including local cards and alternative payment methods. This solution enabled GOL to expand its reach, offering more reliable, accessible, and localized payment experiences to its customers, improving their overall journey.

By partnering with dLocal, we’ve been able to streamline payments, ensuring that our customers in Colombia and Uruguay can easily purchase tickets using local payment methods. This has enhanced the overall experience and reduced payment-related issues.

Diogo Lopes, Director of Payment Methods at GOL Linhas Aéreas.

Innovation

Innovating payments to enhance the travel experience

The partnership between GOL and dLocal streamlined the airline’s payment infrastructure by incorporating local payment solutions that cater to the specific needs of Colombian and Uruguayan customers. With dLocal’s "One dLocal" platform, GOL customers can now complete transactions with ease, using local cards and avoiding the challenges of cross-border payments.

This innovation has not only simplified the payment process but also empowered GOL to provide a seamless and consistent customer experience across Latin America. The partnership between GOL and dLocal continues to drive better transaction success rates, fewer cancellations, and a more secure payment system.

dLocal’s expertise in high-growth markets has been instrumental in improving our payment capabilities. By offering local payment solutions, we’ve made the process smoother for our customers, resulting in fewer failed transactions and more satisfied passengers.

Diogo Lopes, Director of Payment Methods at GOL

GOL’s payments journey with dLocal

1

The challenge

GOL Linhas Aéreas identified that many customers in Latin America, particularly in Colombia and Uruguay, struggled to complete payments due to limited access to international credit cards. To address this issue, GOL needed a solution that offered trusted, localized payment options.
2

The solution

Through its partnership with dLocal, GOL integrated a variety of local payment methods, including local debit and credit cards, allowing customers to purchase tickets using payment options they trust.
3

The outcome

As a result of this integration, GOL has seen a marked improvement in the payment experience for its customers in Colombia and Uruguay, with reduced payment failures and increased customer satisfaction. This collaboration continues to drive better access to air travel for customers across Latin America, ensuring smoother, more reliable transactions.